Refund Policy

Thank you for shopping at Casual Flow Shop. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 15 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original payment method. The time it takes to see the refund may vary depending on your payment provider.

Shipping

You are responsible for paying the return shipping costs unless the item arrived damaged or incorrect. Shipping costs are non‑refundable.

Contact Us

If you have any questions about our refund policy, please contact us at:
Email: support@casualflowshop.com
Return Address: P.O. Box 379, Bronx, NY 10468, United States