Ours Shipping Policy

Shipping Information

Free Regular Shipping within the United States

  • Condition: Orders between $10.00 and $200.00 qualify for free regular shipping.
  • Processing Time: Please allow 3-5 business days for order processing.
  • Delivery Time: Estimated delivery time is 5-8 business days from the time of shipment.
  • Tracking: You will receive a tracking number via email once your order is processed.

International Shipping

  • Flat Fee: A flat fee of $10 will be applied at checkout for international orders over $10.00.
  • Delivery Time: Standard international shipping takes from 6 to 12 business days.
  • Tracking: You will receive a tracking number via email once your order is processed.
  • View Delivery Time: Estimated delivery times for each product are available at the bottom of the product page.

Important Notes

  • Variable Delivery Times: Delivery times may vary due to factors such as weather conditions, customs clearance, and other unforeseen circumstances.
  • Expedited Delivery: If you need expedited delivery, please contact our Customer Care Team at casualflow5g@gmail.com, and we will do our best to accommodate your request.

Frequently Asked Questions (FAQs)

How do I track my order?

  • Once your order is shipped, you will receive a tracking number via email.
  • Use this tracking number to check the status of your order on our website or with the shipping carrier's website.

What if my package is lost or damaged during shipping?

  • We take great care in packaging and shipping our products, but accidents can happen.
  • If your package is lost or damaged during shipping, please contact our Customer Care Team at casualflow5g@gmail.com as soon as possible.
  • We will work with the shipping carrier to resolve the issue and ensure you receive a replacement item or a refund.

Can I change my shipping address after I've placed my order?

  • If you need to change your shipping address after placing your order, please contact our Customer Care Team at casualflow5g@gmail.com as soon as possible.
  • We will do our best to accommodate your request, but note that once your order has been shipped, we cannot make any changes to the shipping address.

Customs and Import Restrictions

  • Some countries may have restrictions or prohibitions on certain products.
  • It is the customer's responsibility to ensure that the products they order comply with local laws and regulations.
  • If an item is confiscated or destroyed by local authorities due to non-compliance with local laws, we are unable to offer a refund or replacement.

For any further questions or assistance, feel free to reach out to our Customer Care Team at casualflow5g@gmail.com.