Ours Shipping Policy

Shipping Information

Free Regular Shipping within the United States

  • Eligibility: Orders between $10.00 and $200.00 qualify for free regular shipping.
  • Processing Time: Please allow 3-5 business days for order processing.
  • Estimated Delivery Time: 5-8 business days from the time of shipment.
  • Tracking: A tracking number will be emailed to you once your order is processed for convenient tracking on our website or with the carrier.

Shipping for Orders Over 50 Pounds

  • Shipping Fees: For orders over 50 pounds, shipping fees will be calculated based on weight and location, displayed clearly at checkout.

International Shipping

  • Flat Fee: A flat fee of $10.00 will be applied at checkout for international orders over $10.00.
  • Estimated Delivery Time: Standard international shipping takes from 6 to 12 business days.
  • Tracking: You will receive a tracking number via email once your order is processed. Estimated delivery times for each product are available at the bottom of the product page.

Special Conditions

  • Variable Delivery Times: Delivery times may vary due to factors such as weather conditions, customs clearance, and other unforeseen circumstances.
  • Expedited Delivery: If you need expedited shipping, please contact our Customer Care Team at casualflow5g@gmail.com; we’ll do our best to accommodate your request.

Frequently Asked Questions (FAQs)

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to check the status of your order on our website or with the shipping carrier.

What if my package is lost or damaged during shipping?

We take great care in packaging our products, but accidents can happen. If your package is lost or damaged during shipping, please contact our Customer Care Team at casualflow5g@gmail.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or a refund.

Can I change my shipping address after I’ve placed my order?

If you need to change your shipping address after placing your order, please contact our Customer Care Team at casualflow5g@gmail.com as soon as possible. We’ll do our best to accommodate your request, but note that changes cannot be made once your order has been shipped.


Customs and Import Restrictions

Some countries may have restrictions or prohibitions on certain products. It is the customer’s responsibility to ensure that the products they order comply with local laws and regulations. If an item is confiscated or destroyed by local authorities due to non-compliance with local laws, we are unable to offer a refund or replacement.