We are pleased to offer free regular shipping within the United States for orders under 50 pounds. For orders over 50 pounds, shipping fees will be calculated based on weight and location and displayed at checkout.
Please allow 3-5 business days for processing your order. Once your order is processed, you will receive a tracking number via email, which you can use to track your package on our website or with the shipping carrier's website.
Estimated delivery time for regular shipping within the United States is 8-10 business days from the time of shipment. For international orders, shipping fees will be calculated at checkout, and estimated delivery times will vary based on location and shipping method. You can see the estimated delivery time for each product at the bottom of the product page.
Please note that delivery times may vary due to factors such as weather conditions, customs clearance, and other unforeseen circumstances. If you need your order to be delivered sooner, please contact our Customer Care Team at firstname.lastname@example.org, and we will do our best to accommodate your request.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on our website or with the shipping carrier's website.
What if my package is lost or damaged during shipping?
We take great care in packaging and shipping our products, but sometimes accidents can happen. If your package is lost or damaged during shipping, please contact our Customer Care Team at email@example.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement item or a refund.
Can I change my shipping address after I've placed my order?
If you need to change your shipping address after you've placed your order, please contact our Customer Care Team at firstname.lastname@example.org as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, we are unable to make any changes to the shipping address.
Please note that some countries may have restrictions or prohibitions on certain products, and it is the responsibility of the customer to ensure that the products they order comply with local laws and regulations. If an item is confiscated or destroyed by local authorities due to non-compliance with local laws, we are unable to offer a refund or replacement.