FAQs
❓ Frequently Asked Questions – Casual Flow Shop
📦 Shipping & Delivery
Do you ship internationally?
Yes! We currently ship to select regions including the USA and Canada. Shipping times and rates are calculated at checkout based on your location.
How long will it take to receive my order?
Delivery typically takes 8–12 business days depending on your country. Please allow extra time during peak seasons or holidays.
Can I track my order?
Absolutely! Once your order has been shipped, you’ll receive a tracking number via email. You can also track it anytime on our Track Order page.
👕 Orders & Products
How do I choose the right size?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re between sizes, we recommend sizing up for a more relaxed feel.
What if the item I want is sold out?
Sold-out items are usually restocked within a few weeks. You can sign up for restock notifications on the product page or email us at support@casualflowshop.com for updates.
🔁 Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging. Please visit our Refund Policy for more details.
How do I request a return?
Simply email us at support@casualflowshop.com with your order number and reason for return. Our team will guide you step by step through the process.
💳 Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay for your convenience.
Is my payment information secure?
Yes. Our store uses SSL encryption and trusted payment gateways to keep your personal and payment information fully protected.
📩 Need More Help?
If your question isn’t listed here, feel free to reach out at support@casualflowshop.com. Our team is always happy to assist you!